Contact Us

Reach our team

Email service@zpvqxj.com or call +86 189 0418 7020. Customer service hours: 8:00 AM – 10:00 PM Daily. We aim to respond within 24 hours. A request involving a carrier, payment provider, fulfillment partner, or return facility may require further investigation before a final resolution.

The website is zpvqxj.com. ZPVQXJ™ is operated by Sichuan Yiqi Shengcai Technology Co., Ltd., with owner Zhao Peng. The business address is Room 1304, 13th Floor, Building 2, No. 200 Jirui 1st Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Sichuan, China.

Help with an existing order

Please include your order number and checkout email address. Explain what you would like us to review, such as a payment question, shipment update, address correction, cancellation request, or product concern. These details help us locate the order and avoid unnecessary follow-up.

Choosing from the collection

Our range includes rainbow arch stacking sets, woodland stacking towers, garden shape puzzles, pretend cooking sets, delivery trucks, bear and bunny plush characters, drawing boards, lacing cards, and xylophones. Tell us the product name and the detail you want clarified, such as included pieces, dimensions, care, age guidance, or warnings. We can review the published listing and available product information. Do not infer suitability for a particular child from a styled image.

Product photographs, lighting, and screen settings may affect how colors appear. Minor differences in wood grain, painted finish, fabric texture, stitching, or surface detail can occur between units. Such differences do not excuse a damaged item, missing pieces, or a material mismatch with the listing. Send photographs if you need us to review a concern.

Something is wrong with the delivery

Inspect the order soon after arrival. Report a damaged, defective, incomplete, incorrect, or materially misdescribed item to service@zpvqxj.com within 7 calendar days after delivery, including the order number and photographs or videos of the item, issue, outer packaging, and shipping label where appropriate. For a confirmed error attributable to us, we will provide an appropriate replacement, reshipment, refund, return, or other reasonable solution without additional costs caused by that error. This reporting period does not remove rights that applicable law protects.

Keep the packaging and included components while the issue is being reviewed. Photographs of the entire product together with close-ups of the problem can help us determine an appropriate resolution.

Return requests

Contact customer support before shipping anything back. Our registered business address is not automatically a return warehouse. Once a return has been approved, we will provide the correct destination and instructions. Parcels sent without authorization or to a different address may be delayed, rejected, lost, or unable to be processed.

Send your request to service@zpvqxj.com, identifying the item and reason for the return. Eligible returns must be requested within 30 calendar days after confirmed delivery and satisfy our Return & Refund Policy.

Privacy and payment questions

For personal-information requests, email service@zpvqxj.com with the subject “Privacy Request” and describe the request. When asking about a payment, provide the order number and relevant transaction details, but never email a full card number, security code, online-banking password, or other complete banking credentials.

Response time

Our reply target is within 24 hours. A response acknowledges and reviews your request; it does not mean that a carrier investigation, payment-provider review, or return inspection is completed within that period. We will provide the information available as the matter progresses.