Shipping Policy

Order preparation

Payment confirmation and any necessary order verification come before preparation. Orders are normally prepared within 2–4 business days. During holidays, promotions, or unusually high volume, processing may take up to 5 business days. Saturdays, Sundays, and applicable public holidays are generally excluded. Preparation and carrier transit are separate periods.

Estimated U.S. delivery

Standard transit to supported U.S. addresses is generally 10–15 business days after dispatch. Total delivery time includes both preparation and transit. Estimates are not guaranteed arrival dates; weather, holidays, carrier interruption, customs, remote destinations, and other circumstances outside reasonable control can affect arrival.

Delivery options and charges

Available methods and charges are calculated at checkout using the destination and available service. Review the shipping amount and final order total before paying.

Dispatch locations and separate parcels

Inventory availability, product location, package requirements, and destination determine whether an order ships from our facilities or a designated fulfillment partner. The parcel origin can differ from the registered address of Sichuan Yiqi Shengcai Technology Co., Ltd.. Items from one order may ship separately with different tracking numbers.

Tracking information

After dispatch, available tracking details are normally emailed to the address supplied at checkout. A carrier may take additional time to register movement after a label is created. The carrier can vary by item, dispatch location, destination, and available service.

Address accuracy and changes

Check the recipient name, street address, unit number, postal code, and contact details before placing an order. Report an error to service@zpvqxj.com promptly. We will try to update the address before fulfillment, but changes are not guaranteed after processing or shipment preparation begins. Reasonable reshipping costs may apply if a customer-supplied incorrect, incomplete, or undeliverable address causes a parcel to be returned and resent.

P.O. boxes, military addresses, and U.S. territories

Support for P.O. boxes, APO/FPO addresses, and U.S. territories depends on the product, destination, and available carriers. A supported address normally has a shipping option at checkout. If no option appears, delivery to that address may not be available.

Delayed or inactive tracking

Tracking can pause while parcels transfer between facilities, carriers, or shipping networks. For an extended gap or significant delay, contact us with the order number. We will review the available information and investigate with the relevant provider where appropriate.

Suspected loss in transit

Contact support if a parcel appears lost. After reviewing tracking and the shipment circumstances, we will offer an appropriate replacement, refund, reshipment, or other reasonable solution where a loss is confirmed.

A delivered scan but no parcel

Check the delivery area, mailbox, other household members, building reception, neighbors, and the carrier as appropriate. If the parcel remains missing, contact us with the order number. A carrier’s delivered status does not automatically prevent us from reviewing a delivery claim.

Damage, missing items, or an incorrect product

Inspect the order soon after arrival. Report a damaged, defective, incomplete, incorrect, or materially misdescribed item to service@zpvqxj.com within 7 calendar days after delivery, including the order number and photographs or videos of the item, issue, outer packaging, and shipping label where appropriate. For a confirmed error attributable to us, we will provide an appropriate replacement, reshipment, refund, return, or other reasonable solution without additional costs caused by that error. This reporting period does not remove rights that applicable law protects.

Packaging and protective materials can differ across rainbow arch stacking sets, woodland stacking towers, garden shape puzzles, pretend cooking sets, delivery trucks, bear and bunny plush characters, drawing boards, lacing cards, and xylophones, according to their shape, components, and handling needs.

Product photographs, lighting, and screen settings may affect how colors appear. Minor differences in wood grain, painted finish, fabric texture, stitching, or surface detail can occur between units. Such differences do not excuse a damaged item, missing pieces, or a material mismatch with the listing. Send photographs if you need us to review a concern.

Other destinations and import charges

We primarily serve customers in the United States. If another destination is supported, the available options appear at checkout. Customs duties, import taxes, brokerage, and similar charges imposed by authorities, carriers, or brokers are generally the recipient’s responsibility unless checkout clearly states that they are included.